Support

Support & Help

Need a hand? Our support team is here to help with orders, deliveries, returns and anything else about shopping at Superstore.

Contact us

We review messages Monday to Friday and aim to respond within one business day.

Common topics

  • Order status — track your order from your account or the tracking link in your dispatch email.
  • Returns & refunds — see our Refund and Returns page for the step-by-step process.
  • Delivery — see our Shipping Policy for processing and delivery times.
  • Payments — secure checkout through trusted providers; we never store full card details.

Before you contact us

To help us resolve your query faster, please have your order number ready and let us know the email address used at checkout.